Automated sentiment analysis
Customer and stakeholder feedback is the fuel of product development. To help manage feedback at scale, having a view of the sentiment across feedback enables rapid identification of opportunities and/or weaknesses that can be addressed.
The average sentiment of feedback left by subscribers and all the subscribers of a domain
We're working on AI-powered natural language processing to evaluate the emotional tone of customer feedback to quickly find positive and negative feedback, and identify which customers are expressing these sentiments.